An efficient and successful change process needs good information for effective planning and decision-making. Such a principle, though obvious, is sorely needed as a reminder against mistaking our assumptions for accurate information. Our needs for being “right,” being seen as “smart,“ for not wanting to rock the boat or upset the boss often overwhelm our need for sound and current data. Accordingly, many change efforts suffer from insufficient and inaccurate information while others fall prey to power struggles having to do with whose information is right and whose is wrong. A related pitfall occurs when the need for conformity inhibits needed information from coming to the surface.
An environment of openness, straight-talk, truth, and honesty can be built from effective conflict management and team-building processes. In these ways a safe environment can be created which is the only environment in which sound and current data can openly exist.
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