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A fairly pervasive approach to change defines a goal, then sets
out in as straight a tactical line as possible to get there.
Such an approach tries to ignore or run-over any intervening
or obstructing variables like the fact that several people don't
want the goal to be reached or don't appreciate the tactics being
used. A systems orientation to change management looks at human
systems holistically. It understands that any change within a
system will reverberate throughout the entire system and impact
even seemingly unrelated parts of the system.
Using a systems orientation we
a. Understand that systems are comprised of constellations
of forces that must be aligned for efficient and successful change projects.
b. Widen our perspective from our immediate goal to one that
considers the entire system.
c. Orchestrate several coordinated change actions simultaneously.
d. Develop feedback loops sufficient to staying in touch with
the impacts of our change strategies and their specific actions.
Here are some things to think about to help you think systemically:
1. Universal Connectedness: everything is connected to everything
else-things, processes, thoughts, feelings, and actions. There
is nothing happening that isn't connected to everything else.
2. Mutual Responsibility: for things to be the way they are
everything must be the way it is; therefore, responsibility is
always mutual. Those who see themselves as "doing nothing" are
contributing to the way things are by "doing nothing" just
as much as what everybody else is doing.
3. Sufficient Sound and Current Data: needed to determine the
boundaries of the system that contains both the problem and the
solution. Look to a larger system definition when problems seem
intractable.
4. Leverage Points: that accessible point in the system that
will create the greatest impact toward the desired change with
the least effort or pain. The most important leverage point is
the person whose system it is. Build a high equity relationship
with that person to contribute to their success. If the system
is yours build a support system you can count on to help you
create success.
5. A Powerful Reframe: a systemic perspective takes away the
too popular notion of single-point fault and blame allowing an
easier transition to the infinite perspective. For example, pain
reframed from a systemic perspective is a signal for healing
rather a trigger for anger and fear.
6. A Function of Consciousness: We are too often consciousness
of only a very limited part of ourselves and a very limited part
of all that is going on around us. An effective systemic-orientation
calls for being present to a much larger portion of ourselves
and what is going on around us. Only then will we begin to perceive
systemic connectedness.
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