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Differences are the only sources of learning we have. When used
for learning, differences are the progenitor of synergy wherein
the whole is greater than the sum of its parts. Too often, however,
differences are used too finitely to determine who wins and who
loses. Accordingly, they are the source of wasteful power struggles
or creativity-deadening conformity aimed at avoiding power struggles.
Too often, organizations overvalue conformity-those with critical
information or new or differing ideas are warned not to "rock-the-boat" making
sound and current data a rare commodity. The Bay of Pigs and
Challenger disasters are but two highly dramatic examples of
this phenomenon. New, differing, and needed ideas are too often
stifled by our need to be safe within finite organizational cultures.
The ability to learn from differences is a critical use-of-self
skill for change leaders. It will support them in maintaining
the systemic, non-judgmental perspective necessary to use the
differences within their systems for the learning and synergy
needed to collaboratively invent an effective change process.
Given our socialized propensity toward operating from the finite
perspective, this is more easily said than done. The infinite
perspective helps as it allows change managers the support of
strong and long-lasting partnerships and teams. Such support
is doubly critical when the stress of change has moves us swiftly
back to the traditional, conformity-oriented way of operating.
With support a speedy return to learning from differences can
then be provided as needed.
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