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Sound and current data is misleadingly obvious as a principle
of organizational management. It is obvious that effective decisions
cannot be made without sound and current data. To be optimally
effective, organizational managers must have sound and current
data about the goals, strategies, values, priorities, and needs
of their organizations. All of that must be integrated and coordinated
with sound and current data about the skills, needs, and motivations
of their employees, peers, and bosses. This is too much information
for any one person to stay consciously current about. Instead
we rely on past experience, informed guesses, and assumptions
that we mistake for sound and current data. Good decisions can
still be made in this manner but its probability decreases dramatically.
Conversely, the greater the percentage of sound and current data
the greater the probability of good decisions.
Both competition and conformity are inimical to sound and current
data. In a competitive environment those with more sound and
current data win over those with less. Keeping it, not sharing
is the strategy of choice. A related set of organizational managers,
however, is short of sound and current data because they are
not open to it. These managers believe that because they are
managers they should "already know" or, at least appear
to "already know." In organizational cultures that
generate a lot of conformity those with critical information
or new or differing ideas are warned not to "rock-the-boat" making
sound and current data a rare commodity. The Bay of Pigs and
Challenger disasters are but two highly dramatic examples of
this phenomenon.
Sound and current data and playing infinitely are highly complementary.
Sound and current data does not diminish as it is shared with
others. To the contrary, knowledge (if it is sound and current)
actually increases as it is shared triggering the addition of
new information as each person contributes. This supports the
possibility of everyone winning. Likewise, the safety of the
infinite game support the sharing of sound and current data when
it is not short-circuited by information-hoarding which occurs
when information is used as tokens in win/lose power struggles.
Organizational managers can build an organizational environment
embodying the infinite perspective if they operationally value
and reward the gathering, sharing, and operating from sound and
current data. Likewise, information hoarding and spreading inaccurate
information must not be tolerated. In such environments, assumptions,
interpretations, opinions, and beliefs are constantly checked
for soundness and currency. The vacuum of ignorance is valued
whenever it is used to stimulate curiosity. Curiosity is rewarded
as the precursor to learning. To play infinitely, to synergize,
and to learn we must not only be open to sound and current data;
we must proactively seek it out. |